Thank you for visiting and shopping at Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 1-3 business days. Some orders take up to 5-7 business days to be shipped (it refers to handspun yarns and knitwear made to order). Orders are not processed and shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

International shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Shipping costs are determined by your country of destination and the total weight of your order. The minimum shipping cost is 8 USD.

Standard international shipping (via Ukrainian national post service Ukrposhta)

Average standard shipping terms (as of May 2024):

  • United States of America - 10-14 days
  • United Kingdom - up to 10 days
  • Europe (Germany, Poland, Netherlands, Austria, Norway, Belgium, Sweden, Portugal) - up to 10 days
  • Europe (France, Switzerland, Spain, Ireland) - 10-14 days
  • Italy - 1-3 weeks
  • Canada - 10-14 days
  • New Zealand - 10-14 days
  • Japan - 10-14 days
  • Israel - 2-3 weeks
  • Australia - 2-3 weeks
Express shipping (UPS Express and FedEx)

If you prefer express shipping options, these are available upon request. To inquire about the cost, please contact us via email at . To calculate the express shipping cost, kindly provide us with the list of products you want to purchase and specify the destination country. These deliveries are conducted via air transport from Poland and typically take up to 10 days for delivery. Express shipping option will soon be available on the website as well.

Shipment to P.O. boxes or APO/FPO addresses

Our Website ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses (only for standard international shipping)

Domestic shipping (Ukraine)
  • Pick up - You can pick up your order in Kyiv by the address: 69 Alishera Navoi Avenue, Office 5. It’s necessary to make an appointment and agree on a date and time in advance. Our studio is not a shop which is open to the public and so there isn’t always someone available to follow visitors. For this reason it’s essential to make an appointment in advance. Our regular office hours are Monday to Friday, from 10:00 AM to 5:00 PM, with flexibility for appointments. To schedule your visit, please contact us in advance by phone or message (via SMS, Viber, or Telegram) at +380503907184.
  • Nova Poshta (delivery to a branch, automated parcel lockers or courier delivery​). Delivery is made in Ukraine to Nova Poshta’s branch, automated parcel lockers or by courier in your locality. The order is delivered at the buyer’s cost. Delivery cost — according to Nova Poshta fees.
  • Ukrposhta. The order is delivered at the buyer’s cost. Delivery cost — according to Ukrposhta fees.

The orders are shipped by Nova Poshta and Ukrposhta service daily from Monday to Friday. When placing and paying the order till 15.00 - the order is shipped the same day. Terms of delivery - 1-3 days (depending on a locality).

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

Customs, Duties and Taxes 

Our Website is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Our Website is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy 

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.