Return Policy

Returns and exchanges


We accept returns and exchanges.

Items should be shipped back within 14 days of delivery. Please, write us on info@knitdesign.studio. We will give you infirmation about return address.

For all returns and exchanges please include your order number along with a brief description of the nature of the exchange/return. The items must be returned in their original unused and unworn condition.

Cancellations 


We do not accept cancellations after the order was shipped.  But please contact us if you have any problems with your order.

Conditions of return


Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 

Please note that if the goods you send are not refundable, we will be forced to send them back at your expense.

Refund


We aim to refund you as quickly as possible when an item is returned to us. Most refunds are processed within 7-14 days of return. Depending on your bank, you may need to allow a further 1-5 days for the payment to clear.

Please, pay attention that refund will be made excluding shipping costs and other payment systems comissions.

All refunds are done using the same payment method used on the original transaction.

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