Yes, we ship worldwide (except Russia and Belarus). You can select your country in the shopping cart and during checkout.
Standard international shipping (via Ukrainian national post service Ukrposhta). Shipping costs are determined by your country of destination and the total weight of your order. To find the exact shipping cost, simply add the items you wish to purchase to your shopping cart, and the shipping rates will be displayed.
Express shipping (UPS Express and FedEx). If you prefer express shipping options, these are available upon request. To inquire about the cost, please contact us via email at info@knitdesign.studio. To calculate the express shipping cost, kindly provide us with the list of products you want to purchase and specify the destination country.
Order preparation usually takes 1-3 business days. Some orders take up to 5 business days to be shipped (it refers to handspun yarn and knitwear made to order).
Once it ships, average standard shipping terms are:
- Buyers are responsible for any customs and import taxes that may apply.
- Delays may occur due to customs procedures for international orders. We cannot assume responsibility for such delays.
- During peak holiday seasons, shipping times may be longer than usual.
In Ukraine, you can pay for your order online immediately on a website using credit cards, Apple Pay, Google Pay, or by bank transfer upon request.
For worldwide shipping, you have the option to make online payments directly on our website using credit cards, Apple Pay, Google Pay, or PayPal. It's important to note that having a PayPal account is not mandatory for payment; you can complete the transaction without registering an account. We have chosen to offer PayPal as a payment method because we believe it provides the highest level of security for our valued customers.
At the moment, we do not have a shop or showroom. However, it is possible to visit our craft studio where you can see all available yarns and spectrum of colors, try knitting with the chunky yarn, choose and order yarns or knitwear, pick up your order. Please, note, that you can only buy the yarn in our studio that is in the stock. All handspun yarns and knitwear are made to order (during 3-5 days) and it is impossible to buy and pick up them immediately.
Our craft studio is located at the following address: Ukraine, Kyiv, 69 Alishera Navoi Avenue, Office 5. To visit, please make an appointment and agree on a date and time in advance.
Our regular office hours are Monday to Friday, from 10:00 AM to 5:00 PM, with flexibility for appointments. To schedule your visit, please contact us in advance by phone or message (via SMS, Viber, or Telegram) at +380503907184.
Merino Maxi and Merino Mini yarns are handmade in Ukraine. The fibers are sourced from Italy, where they are dyed. Subsequently, the yarn is hand-spun at our workshop in Kyiv, Ukraine.
Furthermore, all our knitted products are both designed and crafted in Ukraine.
Garment hand knitted with chunky merino wool yarn needs a gentle care.
1. Gentle Hand Wash:
- Hand washing is the gentlest method for cleaning your knitwear.
- Fill a basin with cool to lukewarm water and add a small amount of mild wool detergent.
- Turn the garment inside out and immerse it in the water, gently agitating it. Avoid wringing or stretching the garment.
2. Machine Wash on Delicate (if necessary):
- If machine washing is required, use the delicate/wool cycle with cold water and select a gentle spin cycle.
- Place the garment in a mesh laundry bag to protect it from snagging or rubbing against other clothes.
- Use a mild detergent specially formulated for wool. Avoid agitation, and air dry only.
Important Note about Machine Washing: Exposure to heat and agitation can cause wool fibers to felt more. You may experience a slight loss of softness, but it will shed less. The yarn may become slightly thinner and less soft to the touch.
3. Drying Care:
- After washing, gently press the water out of the garment without wringing it.
- Lay the garment flat on a clean, dry towel and reshape it to its original dimensions.
- Roll the towel and your garment together to remove excess water.
- Lay the knitwear flat on a drying rack away from direct sunlight or heat sources.
4. Storage:
- Avoid hanging your chunky knitwear, as this can cause it to stretch out of shape over time.
- Instead, store it folded neatly in a drawer or on a shelf.
5. Dry Cleaning (for big pieces):
- Specialized dry cleaning is recommended for larger pieces such as sweaters, cardigans, and blankets, especially if they are knitted from the thickest Merino Maxi yarn.
Our yarns and knitwear are crafted from 100% natural merino wool fiber, and as with any natural fiber, some shedding and pilling may naturally occur.
For our handspun yarns, Merino Maxi and Merino Mini, we've taken steps to make them more functional and minimize shedding by lightly felting the yarn. However, it's important to note that some pilling may still occur, particularly with regular or heavy use. In such cases, you can easily remove the pills by hand, using scissors, or a fabric shaver. Be sure to handle the garment carefully to avoid pulling on the fibers. Washing the item following the care recommendations can also help reduce pilling.
On the other hand, our yarns Hello Merino and Hello Merino XS have not been felted. To prevent shedding or reduce fluffiness, we recommend washing the garment in accordance with the care recommendations. Washing can effectively remove loose hairs and lightly felt the fabric.
Knit Design Studio is a Ukrainian brand specializing in handmade yarns and knitwear. Our craft studio is located in Kyiv, the capital of Ukraine. We want to address a concern that some customers may have due to the war in our country.
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We are pleased to inform you that our region, including Kyiv, is without active military actions on its territory. Despite the challenges posed by the ongoing situation and the war initiated by Russia, we want to assure you that we are operational and continue to ship orders regularly to customers worldwide, with the exception of Russia and Belarus.
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For standard international shipping, we rely on Ukraine's national postal service, Ukrposhta, that shows its best side on organizing safe and quick delivery on the territory of Ukraine. Typically, packages leave our country for transit only within several days after shipping. Average shipping times vary depending on the destination country and can range from 7 to 28 business days.
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In addition, we now offer express shipping options through UPS Express and FedEx upon request. These expedited deliveries are conducted via air transport from Poland and usually take up to 10 days.
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Furthermore, we offer PayPal as one of our payment methods, which provides a secure and reliable way for customers to make payments and ensures the delivery of goods or provides refunds when necessary.
We understand the importance of trust and safety when ordering online, especially from the country in war, and we are committed to delivering our products safely and efficiently to your doorstep. Your support and confidence in us is greatly appreciated, and we are here to provide you with the highest level of products.
Glyanec